1. Who We Are

Woopicker is a consumer research platform operated by Emazing Retailing. We help businesses design and run product-selection experiments and surveys to better understand consumer preferences.

If you have any questions about this Privacy Policy, you can contact us at support@woopicker.com.

2. Information We Collect

Account Information (Google OAuth)

When you sign in with Google, we receive the following information from your Google account:

• Your name
• Your email address
• Your Google profile picture

We do not receive your Google password or access to your Gmail, Google Drive, or any other Google services beyond basic profile information.

Usage Data

We automatically collect certain information when you use the platform, including:

• Pages and features you visit within the app
• Actions taken (experiments created, products added, surveys completed)
• Browser type, device type, and operating system
• IP address and approximate location (country/city level)
• Timestamps of your activity

Billing Information

If you purchase credits or a subscription, payment is processed by Stripe. We do not store your credit card number or full payment details — only a billing record (amount, date, status) associated with your account.

3. How We Use Your Information

• Authentication: To create and manage your account and keep you signed in securely.
• Service delivery: To run your experiments, manage your surveys, display respondent data, and provide platform features.
• Billing: To process credit purchases, issue invoices, and manage subscriptions.
• Support: To respond to your questions and provide customer service (via Tawk.to live chat).
• Communications: To send you service-related notifications (e.g., experiment status updates). We do not send marketing emails without your consent.
• Security: To detect and prevent fraud, abuse, or unauthorized access.

4. Third-Party Services

We use the following third-party services that may process your data:

5. Cookies and Session Data

We use cookies strictly necessary for the operation of the platform:

• Session cookie: A secure, HTTP-only cookie that keeps you signed in during your session.
• OAuth state cookie: A temporary cookie used during the Google sign-in process to prevent CSRF attacks.

We do not use advertising or tracking cookies. Third-party services (Tawk.to, Stripe) may set their own cookies subject to their privacy policies.

6. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes (e.g., billing records).

Survey respondent data collected through your experiments is retained according to the data processing agreement between you (the platform user) and Emazing Retailing.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate data.
• Deletion: Request that we delete your personal data ("right to be forgotten").
• Portability: Request your data in a portable format.
• Objection: Object to certain types of processing.

To exercise any of these rights, contact us at support@woopicker.com. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures including HTTPS encryption for all data in transit, HTTP-only session cookies, and access controls on our database. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of Woopicker after changes constitutes acceptance of the updated policy.